Additionally you will find information on other telephone systems, voip systems, including hosted or cloud based voip and other telecom related information. Manuals and quick reference guides spanning the shoretel product and software line. How to log in and out of shoretel desk phone welcome to. The cisco mcs 7825h2 appliance, on the other hand, consumed 115 watts during the same test, which translates into about 42% more power consumed. Shoretel shorephone ip 230 user manual pdf download. Operating your phone this section provides an overview of the following basic phone tasks.
To change the custom buttons on your ip 212k, 230, 560 phone or bb24 device via the telephone interface, follow the procedure below. You can set one of five distinct call handling modes for your extension, including four do not disturb options to forward incoming calls or send them to voice mail. Ip phone in the shoretel system to assign your extension to that phone. Jan 06, 2009 your phones display your shoretel ip phones display shows your name and extension, call handling mode, call appearance, monitored extensions, calls, duration of call, voice messages, date and time, soft key functions, and operating status. Shoretel telephone quick reference guide lift handset dial 4 digit extension number or press the speed dial line appearance button if speed dial. Built from the ground up for ip, the onpremise business phone system behaves like a single, unified platform, and scales with plugandplay. The quick reference ip phones manuals describe just only the most common.
Apr 04, 2006 your shoretel ip phones display shows your name and extension, call handling mode, call appearance, monitored extensions, calls, duration of call, voice messages, date and time, soft key functions, and your phones operating. These phones are the latest models of the mitel mivoice connect, formerly known as. Page 5 shoretel advanced applications atalog shoretel act. The shoretel system is a highly distributed, highly reliable voice communication system. On shoretel 265 phones, the call key also blinks green. Operating your phone getting started 1 shoretel ip phone 420 user guide 9 8. Use the microsoft windows services panel or the shoretel director quick look distributed server maintenance page to check the status of these services. Get opinions from real users about shoretel voip phone system with capterra. Shorephone ip 8000 user guide business phone systems. Shoretel telephone quick reference guide lift handset dial 4digit extension number or press the speed dial line appearance button if speed dial. Shoretel phone systems shoretel telephone system atlas phones. On the ip phone front, tolly group engineers tested four mod. Organization this document is divided into the following.
Shoretel ip phone 655 provides a touch screen user. Sep 14, 2016 to log into a shoretel phone that has someone elses name. Shoretel ip phone 655 provides a touch screen user interface with a crisp, respon sive feel that is very. Aug 26, 2010 shoretel communicator, formerly known as call manager, is the enduser application for all users across an organization, whether an operator, a contact center agent, a knowledge worker, or a road warrior. View and download shoretel shorephone ip 230 user manual online. Release notes shoretel multicell dect system january 31, 2017 the shoretel multicell dect system provides seamless call handover over a wide area, such as a warehouse or hospital, using a combination of bases and repeaters along with three levels of handsets. On shoretel 560560g phones, the call key also blinks green. Shoretel phone systems offer a variety of highquality features that many. On shoretel 230 and 230g phones, the call key also blinks green. If you are using a ip 400 series desk phone, press the voicemail function key. Shoretel shorephone ip 230 user manual page 31 of 44. Shoretel ip phone 655 is shoretel s flagship ip phone designed for executives and executive assistants. Whether you change your call forwarding options by accessing the settings on your phone or by accessing the settings online in the shoretel sky portal, the options that you select are synchronized in both places. With the appropriate permissions set by your shoretel administrator, you can log in to any shoretel ip phone in the shoretel system to assign your extension to that phone.
To dial into the voicemail system to record your personal greeting and name, and change the type of greeting that is played when callers reach your voicemail, use the following instructions for your shoretel sky phone system. This article provides links to the ip480480g phone documentation, including translated. If the information is available, the callers name, number, and the incoming call icon appear on your display, as shown in the figure below. Transferring calls with a shoretel ip phone youtube.
More fixes for random dropped calls on the shoretel system. Shoretel, now a whollyowned subsidiary of mitel, see below, offers highend ip phone systems. System greeting plays a system generated message that utilizes your recorded name and is the default setting for all new users. Shoretel servers shoretel voice switches ip endpoints, such as ip phones client applications the system may also include. A lot of times it isnt the shoretel hardware thats the root problem, it is the networking equipment it is attached to. When you intercom another user, instead of their phone ringing, the called party will hear a tone then you will be connected to their speakerphone. If the information is available, the callers name, number, and the incoming.
Use the shoretel personal communicator to configure the modes with different call forwarding destinations and personal greetings. Your shoretel ip phones display shows your name and extension, call handling mode, call appearance, monitored extensions, calls, duration of call, voice messages, date and time, soft key functions, and your phones operating. Shoretel 230 ip phone user guide college of the atlantic. Shoretel s unified communications uc capabilities leverage the power of voip to integrate communication tasks. Tabletop console with integrated keypad and display power over ethernet cable quick reference card documentation cd. Share this document download this document cant find the version you are looking for or found a documentation error. Shoretel 230230g quick reference guide pbxmechanic.
Extension assignment on page 22 for more information. Liquid technology buys used shoretel voip equipment. Language, installation, warranty, quick reference, user guide. The csta server consists of three subcomponents which run as windows system services. Shoretel ip phone 480480g quick reference bw it support. Chapter 4, using voicemail on page 49, describes how to use visual voicemail and the voicemail system to listen to messages and perform other. Is shoretel voip phone system the right telephony solution for your business.
When the phone displays the date and time, the boot and upgrade process is complete. While liquid technology is an industryleading and awardwinning computer liquidation company, we also purchase and sell other types of technology like used shoretel phone systems. Oct 17, 2008 newbie of shoretel, i would understand something more about it, is there a complete list of star codes to get access to system features. A double ring signals an internal call, while a single ring signals an external call. Review mitel phone products and services, including those by nowacquired shoretel. For details about using the phone, see the shoretel ip phone 480480g user guide. Each shoretel ip phone is preconfigured for quick and easy installation with the shoretel connect uc system and offers all the advanced features, high performance and quality required in todays constantly connected workplace.
Your extension is now assigned to your phone, and your phone displays your name and extension. Jul 10, 2017 at inflow, we host several webinars and some of our most extensive ones are our shoretel admin training. Help information flow through your organization seamlessly to get more done faster and smarter with the right calling, chat, collaboration and customer experience tools from mitel. I was involved with the rfp and pricing discussion with a multitude of vendors. The shoretel ip phone 655 is a new phon e that offers advanced audio performance and ip telephony functionality. Most of your old pa systems use rca jacks for the input. These voip systems often retain their value to the point that liquidating your inventory of unused equipment could result in a substantial return on your investment. For details about using the phone, see the shoretel ip phone 485g user guide. You can connect a supported headset into the 265 ip phone by plugging the headset into the headset jack at the left corner of the phone chassis. Find the right phone system for your business and compare prices. Known for their outstanding line of ip pbx systems, shoretel, started in 1990, strived to be a major player in the larger company market, from midsized to enterprise and aimed as a highend alternative to compete with cisco. Shoretel sky contact center extends contact center functionality, for managing client contact and customer interactions, to a companys entire enterprise system. Shoretel communicator for windows user guide shoretel 11. Shoretel shorephone ip 230 user manual pdf download manualslib.
Shoretel ip phone 480480g user guide communique sales. This means that you can move seamlessly between voice, video, or instant messages im. On shoretel 230 phones, the call key also blinks green. Join us as we go through and setup the shoretel mitel ip480 voip phones.
You can connect a supported headset into the 230230g ip phone by plugging the headset into the headset jack at the left corner of the phone. Shoretel s call manager software provides a visual, informationrich interface for managing and controlling communications both telephone calls and voice mail. Building on the shoretel line of brilliantly simple ip phones, the shoretel 400 series ip phones. System management ip phone system shoretel products product catalog shoreware director. Shoretel features, you can accomplish many of the same tasks with shoretel s call manager software. Phones, communicator, conferencing, and collab, mobility, enterprise contact center, director, and other docs will be found here. Shoretel shorephone ip 230 user manual page 38 of 44. See changing a phone s extension assignment on page 22 for more information.
Shoretel communicator is the easiest way to communicate efficiently with your colleagues. Placing calls answering calls sending an incoming call to voicemail. Page 2 shoretel advanced applications atalog overview shoretel offers a portfolio of software applications that deliver on the promise of unified communications uc by increasing return on investment of both the shoretel uc system and a customers existing business applications. Step 1 run a line from a shoretel voice switchs overhead page port to an input port on your pa system. Shoretel ip phone 565g user guide business phone systems. Shoretel ip phone 420 user guide headsets direct, inc.
Shoretel communicator presents a single interface to manage business communications using your shoretel desk phone, computer, mobile phone, or home telephone. Intercom the shoretel system allows users with the proper permission to intercom other users on the system. Business phone systems, voip, collaboration tools, call. Shoretel s telephone systems are available in a variety of different options, such as conference and wireless phones, to suit many different office environments. The phone downloads the latest bootrom and firmware from the shoretel server in paris and in the process, reboots several times. Ports on the back of the ip phone 480480g your phone s display the display screen on your shoretel ip phone shows your name and extension, call handling mode, call appearance buttons, workgroup agent status, programmed buttons, and other information. Monitored extension unheard voice messages missed calls logged in to workgroup logged in to workgroup, in wrapup logged out of workgroup standard callhandling mode in a meeting callhandling mode out of office callhandling mode.
Shoretel phone systems offer a variety of highquality features that many offices rely on, day in and day out, making them a mainstay in the everchanging world of business technology. You can connect a supported headset into the 230230g ip phone by plugging the headset into the headset jack at the left corner of the phone chassis. Installing the ip 8000 phone your ip 8000 phone package includes the following components. An ibm system x3250 server, used by shoretel for system management and voicemail applications, required 80. Shoretel ip phone 480480g quick reference navigation key pad and selector button lets you select options in the interface. It describes the phone s features and how to use them.
Below when callers reach my voicemail, play my, select one of the following types of voicemail greetings. Shoretel shoregear pbx and shoretel ip phone manuals shoretel, now a whollyowned subsidiary of mitel, see below, offers highend ip phone systems. Shorephone 565g user guide advanced network systems, inc. Shoretel user guides manuals and quick reference guides spanning the shoretel product and software line. In this full webinar recording, we provide tips for managing your shoretel phone system on a daytoday basis using shoretel director. The following user guides and videos found below provide a wealth of information on the features and functionality of the various shoretel products. With appropriate permissions set by your system administrator, you can log into any shoretel ip phone on your network to assign your extension to that phone. Shoretel programmable buttons user guide supplement to ip. Integration application overview screen pop integration to sage act. A telephone system for small to midsized businesses, office 250 is a great solution that can be used with your existing handsets, or the latest ip phones, which can be provided for you. Tolly group evaluation of power consumption for shoretel. How to log in and out of shoretel desk phone welcome. The ip 8000 phone meets the following environmental specifications.
Shoretel shoregear pbx and shoretel ip phone manuals. In all cases, shoretel offered the greatest amount of features, including integration with our crm dynamics all while having the lowest price point. Our recent webinar, covering shoretel director, was no different. Shoretel business phones, telecommunications system. Chapter 4, using voicemail on page 42, describes how to use visual voicemail and the voicemail system to listen to messages and perform other tasks related to. This article provides instructions for utilizing the call forwarding options that are available in the shoretel sky phone system. Shoretel phone systems are some of the best for businesses needing call center services because it offers multiple hosting options and a large number of features and tools. A complete shoretel system is composed of the following fundamental components. Dec 10, 2012 2 comments on more fixes for random dropped calls on the shoretel system this is just a quick post about calls getting dropped and other phone related issues with the shoretel phone system. The dialed user must be using a shoretel ip phone for proper operation. Top tips for managing your shoretel phone system full. Shoretel phone systems shoretel telephone system atlas. How to transfer calls with a shoretel ip 230230g phone.
Shoretel communicator for windows is the application for the windows operating system. Communicator offers a set of productivity tools that improve communications whether you are a standard user or an operator and whether you are working from home, on the road or based in an office. We were lacking quite a bit with our prior phone system. Your phones display your shoretel ip phones display shows your name and extension, call handling mode, call appearance, monitored extensions, calls, duration of call, voice messages, date and time, soft key functions, and your phone s operating status. Using shoretel communicator simplifies your dayto day communications, streamlines your work, and. Organization this document is divided into the following chapters.
Most shoretel ip phones come in two colors black and silver to. And because shoretel telephones interoperate with shoretel communicator, it is easy to extend the reach and features shoretel s business voip solution well beyond the walls of the office. Here you will find several of their popular shoregear phone guides in pdf including the shoreware administrator guide. As a platinum shoretel partner, we provide professional consulting services for shoretel phone and unified communication systems for businesses throughout the midwest and u. Shoretel director quick look distributed server maintenance page. Adjusting display contrast to adjust the contrast of your display, press and hold while repeatedly. In them, youll find a slew of information for daytoday use of shoretel systems.
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